This website has been designed to tell you about the practice and the services that we offer. Please read it carefully. We trust that you will find it helpful and informative.
Practice News and Notices
We now offer evening appointments each Wednesday aimed at those who work or who are unable to come at other times. Please contact our reception team if you would like to book one of these.
We are now offering online appointment booking, repeat prescription ordering and registrations. Please ask at reception or go to register at https://patient.emisaccess.co.uk/. To protect confidentiality, we will need to see photo ID before we enable your log on. Let us know if you have any questions. There is a 'Statement of Intent' reference online access available at the practice which details aspects which we will offer to patients, including online access to your records, to be in place by 31st March 2015.
Our phone lines are open from 8.00 am until 6.00 pm each weekday. For urgent help out of hours contact NHS 111 (telephone number 111). If you have a life threatening medical emergency, please dial 999. We have appointments available for booking ahead and others which become available each day for more urgent issues. Please ask the reception team if you have any questions.
Important update about how information about you helps us to provide better care (you may have already received a government leaflet on this subject); information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care. Information such as your postcode and NHS number, but not your name will be used to link your records in a secure system so your identity is protected. Information which does not reveal your identity can be used by others, such as researchers and those planning health services to make sure we provide the best care possible for everyone. We have new leaflets about this available at reception or please go to www.nhs.uk/caredata or (for a short film explaining the changes) http://www.england.nhs.uk/ourwork/tsd/care-data/ for more information. If do not want information that identifies you to be shared outside the GP practice please let us know or get in touch with the Practice Manager to discuss further.
Do you know someone who smokes or do you smoke yourself? Ask about local help to stop or see www.readytostopsmoking.co.uk
We are now registered with the Care Quality Commission. See www.cqc.org.uk for more information.
We welcome your comments, suggestions and feedback. Forms are available at reception or please contact our Practice Manager, Sally. While we always try to provide the best services possible, there may be times when you feel this has not happened. We do try to discuss and resolve any issues as they occur. However we also have a formal practice complaints procedure. Please contact the Practice Manager in the first instance.
The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.